Responsible Gaming Policy of Dragonia Casino

Access to the platform's services and the creation of a gaming account are strictly prohibited for individuals under 18 years of age. Gambling by minors constitutes an offense under Italian law. The platform implements rigorous identity verification systems during registration and requires the submission of valid identification documents. Any account registered by a user under 18 years of age will be immediately blocked, and the related data will be processed in accordance with legal regulations.

Conscious gaming is based on the awareness that the gaming activity involves an inherent risk of financial loss and should never be considered as an alternative means to generate income, solve financial difficulties, or settle debts. Users are encouraged to maintain a balanced perspective, setting in advance the time and money to dedicate to the platform, without ever exceeding their real financial capabilities.

To help users maintain full control over their gaming behavior, the platform provides a series of technical self-protection tools that can be configured directly by the user or through customer service:

Deposit and spending limits

Users can set maximum limits on the amount of money they can deposit into their gaming account on a daily, weekly, or monthly basis. Once the set limit is reached, the system will automatically block any further deposit attempts until the end of the set time period. Requests to reduce limits take immediate effect, while requests to increase or remove them require a reflection period before being activated.

Session limits and time monitoring

This tool allows you to set a maximum duration for continuous presence on the platform. Upon reaching the selected time limit, the user will receive an automatic notification from the system or will be disconnected from the active session, in order to avoid prolonged gaming sessions that may affect decision-making clarity.

Break periods and cooling-off

If a user feels the need to temporarily interrupt their gaming activity, they can activate a temporary break period (cooling-off) lasting a few days or weeks. During this time interval, access to games and deposit operations will be disabled, but it will still be possible to withdraw funds legitimately present in the balance.

Self-exclusion from gambling

In cases where prolonged or permanent detachment is necessary, the platform offers the self-exclusion functionality. Self-exclusion can be time-limited (for a fixed number of months) or indefinite. During self-exclusion, the gaming account is irreversibly frozen: the user will not be able to place bets, make deposits, or receive promotional or marketing communications. Indefinite self-exclusion can only be revoked after a minimum period has passed and following a thorough formal request.

It is of fundamental importance to be able to promptly recognize the signs that indicate the onset of a problematic relationship with gambling. Users should pay attention to the following behaviors:

Playing with sums of money greater than what one can afford to lose.

Attempting to immediately recover losses by placing new bets.

Taking time away from work, study, or family relationships to dedicate to gambling.

Experiencing feelings of anxiety, irritability, guilt, or stress associated with gaming sessions.

Hiding or lying to friends and family about the amount of money spent or time spent online.

If gambling is no longer a source of entertainment and turns into a compulsive need, it is strongly recommended to stop the activity and seek qualified help. There are numerous public health facilities, local social services, and independent associations that offer free counseling, psychological support, and recovery programs for problems related to gambling addiction. Consulting industry professionals is the most effective step to regain control of your personal situation.

In cases where computer devices (computers, tablets, or smartphones) are shared within the family nucleus with children or adolescents, the platform recommends adopting responsible behaviors and technical precautions:

Do not leave the device unattended when connected to your gaming account.

Do not save login credentials (username and password) in the browser's autofill functions.

Use parental control software and web filters to block access to gaming sites for minors under 18 years of age.

Educate minors about the risks associated with online gambling.

Platform staff responsible for customer management receive specific training aimed at understanding the principles of responsible gaming, identifying potential anomalous behaviors in interactions with users, and correctly directing individuals in difficulty towards the self-help tools available on the site. These operational procedures do not in any way constitute a medical or psychological diagnostic service, nor an absolute guarantee of intercepting every problem.

This Responsible Gaming Policy is periodically reviewed and updated to reflect industry best practices and evolving security directives. Users are invited to regularly review the provisions contained herein to maintain an informed and safe approach.